Choosing the Right Security Guard Company for Your Business: The Key Questions to Ask

Security Guard

Are you in need of a security guard company to protect your business premises? After all ensuring the safety and security of your staff and premises is crucial, and it’s essential to choose a reliable and professional security firm, one that can meet your specific needs. But with so many options available, how do you make the right decision? To help you in the selection process, we have compiled a comprehensive list of key questions to ask when evaluating potential security guard companies. These questions will help you gain a deeper understanding of their capabilities and determine if they can fulfill your requirements effectively.

And to help, we’ve included the answers we, at Wye Security would provide:-

1. How do they incorporate new technologies with their manned guarding efforts?

In today’s digital age, it’s important for a security company to not only rely on physical solutions but also integrate modern technologies for enhanced security measures. Inquire about how the company incorporates new technologies, such as surveillance cameras, access control systems, and alarm systems, into its manned guarding efforts. A security company that stays updated with the latest technologies can provide added value and improve the efficiency of security operations.

At Wye, we work with a number of CCTV and Alarm companies, providing the response to any intruder, fire or alarm activation. We also use a sophisticated system to manage and track our mobile patrol teams, this allowing us to stay one step ahead of any wrongdoers.

2. Does the security company provide ongoing training for its employees?

Keeping up with the ever-evolving security industry is crucial for any security guard company. Inquire about the training and development programs the company provides for its staff. A reputable security firm should prioritize consistent training to ensure their employees are equipped with the necessary skills and knowledge to handle any security situation effectively. It is a sign of professionalism and a commitment to providing excellent service to clients.

At Wye, we ensure that all our security guards are fully trained in accordance with the requirements of the SIA and the British Assessment Bureau amongst others.

3. What experience does the security company have in working with clients similar to yourself?

Understanding the specific needs and challenges of your business environment is vital for a security guard company. Inquire about their experience working with clients similar to yourself. Ask for references and examples of their work in industries or environments that align with your own. This will give you confidence that they have the necessary knowledge and expertise to provide effective security solutions tailored to your unique requirements.

We have worked with many businesses and home owners over the last 7 years and believe that we can help most businesses. However, you can rest assured that if we do not believe that we are the right fit for your business that we would state this clearly and where possible give you the details of a company that we believe could meet your requirements.

4. What certifications, licenses, and qualifications do employees hold?

When it comes to security services, it is crucial to ensure that the company you choose is licensed and registered to legally provide the required services. Inquire about the certifications, licenses, and qualifications held by the security company and its employees. This will give you peace of mind knowing that they take security seriously and meet the necessary legal requirements.

Please check out our list of Accreditations, the list including our insurances.

5. What procedures are in place for emergency situations?

Emergencies can happen at any time, and it’s important to know that the security company has well-defined procedures in place to handle such situations efficiently. Inquire about their emergency response plans, including responsibilities, response time, and the availability of security equipment. A comprehensive security strategy should encompass all aspects of emergency preparedness to minimize damages and ensure quick and effective response.

We would be pleased to discuss the emergency procedures we have in place, as well as details of our response times.

6. Is security their primary business focus?

When evaluating security guard companies, it’s important to consider whether security is their primary business focus. While some companies may offer various services, including security, it’s crucial to ensure that their security guard offerings receive full attention and are their specialty. Inquire about their licensing and insurance specific to security guard activities to ensure they are fully committed to providing top-notch security services.

At Wye, we concentrate totally on the provision of security guarding services, so you can rest assured that we will be able to provide you with the security service you need, one that will meet all of your needs.

7. What type of site-specific security training do their guards receive?

To meet the unique security requirements of your business, it’s important to know what type of site-specific training the security guards receive. Inquire about the specific training programs they offer and how they tailor their training to address the needs of different businesses or situations. Highlight any additional training or certifications that go beyond state requirements to showcase the expertise of their guards.

Once we understand your needs, you can rest assured that we will provide any additional training to our staff, so that your site will be as secure as it is possible to make it.

8. What services are included in the cost?

Understanding what exactly you are paying for is essential to make an informed decision. Inquire about the breakdown of costs, different service packages, and any additional services they provide. Clarify if higher costs are associated with additional expertise or technology. Highlight any discounts or cost-saving options available for hiring a certain number of guards. This will give you a clear understanding of the services included in the cost and help you evaluate the value provided.

We would be pleased to discuss the cost of providing you with the security services you need, this including static and mobile patrolling guards.

9. What uniform options do they provide?

Depending on the nature of your business and specific events, security guards may need to wear different uniforms to blend in or maintain a professional presence. Inquire about the uniform options the security guard company provides. Ensure they can cater to a wide range of situations and always maintain a professional appearance. This flexibility in uniform options demonstrates their readiness to adapt to various security requirements.

Please do let us know if you need our staff to wear any particular uniform, we would be pleased to discuss your requirements and how we can meet them.

10. How do they guarantee privacy?

Privacy and discretion are paramount when it comes to security services. Inquire about the security company’s commitment to privacy and how they handle sensitive information. Ask about their policies on data protection and deletion. Their ability to guarantee privacy and handle potentially awkward situations professionally will give you confidence in their ability to protect your business and maintain confidentiality.

Wye is committed to ensuring the safety of our clients information as well as their staff, assets and premises. Please do feel free to raise any concerns you may have in relation to this area.

11. What backup support do they provide in case of emergencies?

Clients want to know that a security guard company can provide backup support when needed. Inquire about their capacity to handle emergencies and the number of licensed guards they have available in your area. Understanding their ability to respond to backup requests and manage large-scale security operations will give you confidence in their ability to handle any situation effectively.

At Wye we never take on more business than we can cope with, something that includes have enough staff to react to an emergency should the worst happen.

We hope, by answering these questions that you will understand that Wye Security Solutions in the right fit for your business, but please do feel free to ask anything that we have not covered in sufficient detail.