Alarm Response

Alarm Response Services from WYE SECURITY SOLUTIONS 

WSS provide a 24/7 Alarm Response service to residential and commercial clients, working in conjunction with our key holding service, to respond to alarms, disruptions and emergencies. If your alarm is activated, then our control room is notified by your alarm company and one of our highly trained officers are deployed to your premises within industry standard time frames.

We will attend your premises, source the issue of the activation and reset the alarm to ensure continued protection. If the alarm is a confirmed intruder and a break in has occurred, our officer will follow the pre-determined instructions, contact the police or fire brigade as necessary and remain onsite until the premises are secured again. We can respond to a wide range of alarms and situations from intruder alarms and fire alarms to care and panic alarms.

Our Alarm Response services do not only provide peace of mind to homeowners, but are also critical to many local businesses who must have a dedicated key holder who can respond to any alarm activations in person within a short time frame. Failure to attend the property on more than three occasions could seriously impact upon your business as the police may withdraw their response for the premises, branding your alarm as nothing more than a nuisance! This is bad enough but now consider the legislation surrounding Corporate Manslaughter. Changes to the law have affected company Directors and Line Managers, who must now ensure that staff who are responsible for responding to alarm activations out of hours are fully trained and prepared to deal with any potential security breach at the premises. While it may be possible to find a willing candidate for key holding amongst your team, many businesses are choosing to prioritise the safety of their employees with our dedicated Key Holding service which eliminates the responsibility and risk for staff. 

We can also provide signage boards to work as a deterrent to possible criminals, this alone can be very effective. Our all-terrain patrol vehicles ensure we can continue to provide quality security solutions whatever the weather.


SIA Approved Contractor Status

WSS holds SIA approved contractor status for the provision of Key Holding services. The ACS Standard encompasses all aspects of a security provider’s operation. It takes a holistic view of how well an organisation is managed and an approved organisation must demonstrate to an independent assessor, on an annual basis, that it has met defined standards.

The whole team at WSS and Managing Director Andy Element worked hard to achieve the accreditation and will continue to uphold this high standard through the Key Holding services we provide. Visit our official listing in the Security Industry Authority’s Register of Approved Contractors to find out more.

Area of Operation

We operate across the region, providing security for both residential and commercial customers in the following areas:

  • Herefordshire
    • Rotherwas
    • Holme Lacy
    • Ledbury
    • Bromyard
    • Ross-on-Wye
    • Malvern
  • Gloucestershire
    • Newent
    • Cheltenham
    • Gloucester
    • Forest of Dean
    • Tewkesbury 
  • Gwent
  • Worcestershire
  • Monmouthshire
    • Monmouth
    • Chepstow
    • Newport
    • Abergavenny
    • Usk
    • Pontypool

We are happy to discuss Alarm Response services to your meet your needs, contact us now to find out more.