Not a day goes past without someone talking about how AI is going to change everything in the World, and to a degree that is true, but at the moment, and for some time to come, AI is not going to replace the need for security guards…
That does not mean that technology cannot help, indeed there are many ways in which computers (and now AI) can help a security company like Wye Security provide an even better service.
This is why we have been using IT to help in running the business for years, as well as, and this is more important, manage our mobile security teams and provide real-time information to our customers.
Mobile Security Teams
One of the most important benefits of using a company that provides mobile security teams is that you don’t have to pay for a guard at the premises 24/7 365 days a year. Whilst this is necessary for some businesses (and we can help here too), most businesses cannot really afford or need an ‘ever present’ guard.
CCTV and Alarm Systems
Since alarm systems have been developed to provide an early warning of an intruder, sending a message to the security company when a alarm is tripped, with CCTV also being used to check what is happening, all that is needed is for the security firm to be able to get to the premises quickly enough to catch the intruder, or at least reduce the level of damage or loss.
Security Patrol Management
This is where the movement of the deployed mobile teams needs to be planned and controlled in such a way that all the premises being protected are visited, whilst at the same time using a route that allows them to respond to any call quickly.
Higher Risk Locations Need Special Protection
Some businesses are at a higher risk than others, so these addresses form a group of ‘nodes’ about which the route of each team follows, whether it be day or night (although of course traffic patterns have to be taken into account in the day – something that AI can really help with now).
Unpredictable Routes and Predictable Response
Until an alarm is triggered or CCTV surveillance picks up some odd behaviour (again something that AI is helping with these days) our mobile teams are constantly moving from each location we are protecting, be it a business, construction site or residential property, checking that all is well. If something is amiss, they check it out, but if not, they move on.
But their movement is unpredictable, so that anyone considering breaking into a business does not know when a patrol may be passing, a point that makes many move on to less well protected prey.
But When The Call Comes
The clever thing about our patrol control system is that when a call comes to attend a business because of a tripped alarm, that they can get there very quickly, all because of the way the route is planned. And in the event of one patrol being busy elsewhere, the system automatically selects the other nearest unit, which again will not be far away.
Being Kept Informed With Real Time Updates
It is one thing to know that your property is being protected, but with Wye Security it gets even better, as if you want to be informed when a patrol has been to your premises and that all is well, our system can send you real-time updates. This can be great for extra peace of mind and is all a part of the service.
And When Things Go Wrong
Everyone knows that 100% security is impossible; the best that can be done is to mitigate the risks and damage, something that makes another part of our service very important indeed.
Another well-known fact is that some insurance companies can be challenging to deal with when a claim is made, asking all sorts of questions about what happened and how. And in the case of business insurance and damage/theft claims, one of the things they often want details on is the security measures that were in place at the time of the incident.
When Were The Premises Last Checked
One of the questions that they may well as is ‘So when was the property last visited by the company providing your security then?’
If you are using Wye Security such a question is no problem to answer, our Tech Systems being able to provide the dates and time of all of the visits, together with any notes that the security patrol made at the time.
Wye Security Uses Technology To Ensure Great Service
So as you can see, we are using IT to make sure that our customers get the very best service possible, and will continue to upgrade it using AI etc in the future.
Your business or home is safer with the protection Wye Security provides, so please do give us a call to establish just how much we can help.